CONSIDERATE DOCUMENT REMINDERS — EDIT BEFORE SENDING These are manual drafts. Replace every bracketed field before use. 1. INITIAL REQUEST Subject: [Month] bookkeeping documents — request by [date] Hi [client], To prepare your [month] bookkeeping, please send: - [specific document, account and period] - [specific document, account and period] Your secure folder: [link] Please send these by [agreed date]. If an item does not apply, let us know so we can review the checklist. Thank you, [practice contact] 2. GENTLE FOLLOW-UP Subject: A quick follow-up on your [month] documents Hi [client], Thank you for the documents already sent. We still need: - [outstanding item only] - [outstanding item only] The agreed deadline is [date]. Please use [folder or agreed channel]. If you need more time, reply with a date that works so we can plan the next step. Thank you, [practice contact] 3. DEADLINE FOLLOW-UP Subject: Next step for your [month] bookkeeping Hi [client], We have not yet received [specific outstanding items]. These are needed before we can complete [specific task within the agreed scope]. Could you send them by [proposed date], or let us know when they will be available? We will confirm the revised timetable with you rather than assume the original date is still achievable. Thank you, [practice contact] Record the channel and date after sending. Do not mark a draft as sent automatically. CloseChase Guides — November 2026.